Refund policy
Refund Policy
Returns
At Her Voice Matters Shop, each item is made to order to reduce waste and ensure quality. Because of this, we do not accept returns or exchanges for items ordered in the wrong size, color, or change of mind.
Please review product descriptions and sizing guides carefully before placing your order.
Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
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Your order number
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A description of the issue
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Photos of the damaged or incorrect item
Once verified, we will send a replacement at no additional cost or issue a refund if a replacement is unavailable.
Refunds
If a refund is approved, it will be processed back to your original payment method within 5–10 business days, depending on your bank or payment provider.
Order Changes & Cancellations
Because our products are made to order, orders cannot be changed or canceled once they have entered production.
If you need assistance immediately after placing an order, please contact us as soon as possible.
Contact Us
For any refund or order concerns, please contact us at:
We’re here to help and will do our best to resolve any issues quickly.